Terms of service

At Tummy One, customer satisfaction is very important to us. We are committed to providing helpful, responsive, and professional service for customers, retailers, pet boutiques, online stores, and wholesale buyers.

Customer Support

If you have questions about our products, orders, shipping, returns, refunds, or wholesale purchases, our customer support team is here to help.

We aim to respond to customer inquiries as quickly as possible. Most messages are reviewed and answered within 1–3 business days.

Product Questions

If you need help choosing products, understanding product details, or placing a wholesale or bulk order, please contact us before purchasing.

Our team can assist with questions about product styles, order quantities, shipping, and general product information.

Order Assistance

After placing an order, customers may contact us for help with:

Order confirmation
Shipping status
Tracking information
Address issues
Product concerns
Return or refund requests
Wholesale order support

Please include your order number when contacting us so we can assist you more efficiently.

Shipping Support

Orders are usually processed and shipped within 1–3 business days. Estimated delivery time is typically 6–12 business days after shipment.

If your package is delayed, missing, or tracking has not updated for an extended period, please contact us. We will help check the shipment status and provide further assistance when possible.

Return and Refund Support

Tummy One offers a 60-day return policy with free returns for eligible items.

Approved refunds are usually processed within 5–10 business days after the returned item has been received and reviewed.

For return or refund assistance, please contact our support team with your order number and reason for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

To help us review the issue quickly, please provide your order number and clear photos of the item or package. We will work with you to provide a suitable solution.

Wholesale Customer Support

We welcome inquiries from pet boutiques, online stores, retailers, and business buyers.

For wholesale or bulk order questions, please contact us with the product details and estimated quantity you are interested in. Our team will provide support based on your order needs.

Our Service Commitment

We are committed to clear communication, reliable support, and a smooth shopping experience. Our goal is to build long-term trust with both individual customers and wholesale buyers.