Contact Us

We are here to help — please contact us anytime, and we will reply as soon as possible.

If you have any questions about products, orders, shipping, returns, wholesale cooperation, or general inquiries, our customer support team will be happy to assist you.

To help us serve you faster, please include your order number, the email address used for your order, and a clear description of your request when contacting us.

Email: support@acethread.com

Working Hours: Monday–Friday, 9:00–18:00

We usually respond within 24 hours on business days. During weekends, holidays, or peak seasons, response times may be slightly longer.